Shearer’s Foods Improves Customer Service with Route Accounting

Shearer's Foods Inc., a producer of snack foods, is experiencing improvements across its operations after implementing route accounting and mobile sales solutions to support 100 direct store delivery routes across Ohio and Pennsylvania. Shearer's Foods is utilizing HighJump Route Administrator and HighJump Route Assistant from  HighJump Software, a provider of supply chain execution solutions.

Shearer's Foods sought to replace its 30-year-old, antiquated system after it became too costly to maintain. The company searched for a next-generation route accounting system to automate its manual processes and provide visibility into its daily operations. The HighJump solutions enable Shearer's Foods to be more responsive to customer requirements, including custom invoicing, timely delivery and detailed order history.

Shearer's Foods has also enjoyed greater visibility and accuracy of data and improved sales forecasts and reporting with the availability of real-time data. Communication between the sales team and the back office staff has also improved.

Shearer's Foods'  management can now make more informed business decisions, notes Scott Heldreth, the company's chief operations officer. The snack producer is also currently implementing HighJump Performance Advantage, a business intelligence tool that produces real-time and comparative graphical dashboards using industry-developed standards.

Source: http://logisticstoday.com/